Support

Something not working, or you have an idea? Write to us. We read every message and reply.

You can also write from the app: Settings → Write to us. It helps to mention your iPhone model and iOS version.

Questions

How do I restore my purchase?

Open Wallet Talk → Settings → Wallet Talk Premium and tap Restore purchases. Use the same Apple Account you subscribed with. The subscription also works for your family if Family Sharing is on.

How do I cancel my subscription?

Subscriptions are billed and managed by Apple. On your iPhone open Settings → your name → Subscriptions → Wallet Talk and tap Cancel Subscription. With Premium active you can also open it from Wallet Talk → Settings → Wallet Talk Premium. Cancel at least 24 hours before the period ends to avoid the next charge. For a refund, use reportaproblem.apple.com.

Where is my data?

Only on your iPhone and, with iCloud sync on, in your own iCloud. Wallet Talk has no accounts, so we can't see your entries and can't restore them for you. Keep iCloud sync on (Settings → iCloud) to have them on all your devices and after you reinstall the app.

How do I delete my data?

Delete any entry, account or plan in the app, and it's deleted on all your devices.
Deleting the app deletes everything stored on that iPhone. Export a copy first if you want one: Settings → Export to CSV.
To delete the iCloud copy too: iPhone Settings → your name → iCloud → Manage Account Storage → Wallet Talk → Delete Data.

We keep nothing about you to delete. Details are in the Privacy Policy.

Does it work without the internet?

Yes. Phrases are then understood right on your iPhone. With a connection, smart parsing reads longer and trickier phrases, receipts and bank schedules. You can turn it off in Settings → Smart parsing.